Answer Key: Where to turn if a student is experiencing a problem at school

Answer Key answers a significant query concerning education and Greater Houston schools every week in an effort to assist families. Please use the form at the end of this article or send an email to [email protected] with any questions you would want us to address.

This week’s query:

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Who should I contact at my child s school if I have an issue?

During the school day, children encounter numerous obstacles, ranging from transportation problems to insufficient finances for lunch.A lot of districts direct parents to their handbooks or websites. These manuals can be as long as 200 pages, and it can be difficult to know who to contact. It’s possible that parents are too busy trying to help their kids to figure out who to call in case they need assistance.

If a student is being bullied, who should parents contact? or if a pupil is having academic difficulties? A general guidance on who to contact at your child’s district can be found here.


Who should caregivers contact if their child is struggling academically?

Usually, the child’s teacher should be contacted about academic issues. Parents are encouraged to consult the principal, assistant principal, or school counselor if their instructor is unable to come up with a solution.

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The teacher should always be the first point of contact for parents, especially when it comes to behavior, grades, instruction, etc. Sherry Williams, director of strategic communications at Fort Bend ISD, advised the parent to contact the principal if that didn’t work.

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What if a child is being bullied?

The child’s teacher or school officials should be the first person parents speak with. Online reporting forms are available for some districts, including Fort Bend, Alief, and SpringISDs.

In an email message, Shane Strubhart, Spring ISD’s chief of communications, advised parents to report the event right away to their child’s teacher or school counselor. Bring up the issue with the principle if it continues. Houston ISD advises parents to discuss the matter with a school official. The principal will start an investigation and draft a formal written form as soon as they are notified.


What if a student says they don t have money in their accounts for lunch?

Parents should get in touch with the front desk or the cafeteria manager at their particular school. Parents should get in touch with their child’s nutrition department, which is in charge of school meals, regarding meal accounts or eligibility.


What if a child is having problems on the bus?

Bus routes for thousands of children around the Houston area are managed by the transportation departments of each district. To find out about bus eligibility or if there are problems with a student’s bus driver, get in touch with these departments.


A student got wrongfully disciplined. Who should parents call?

The majority of school districts advise parents to get in touch with the principal, assistant principal, or counselor.


What if a parent is having issues with a student s teacher?

Districts advise parents to attempt resolving the issue with the teacher directly. Make an appointment with the principal of the school for additional help if it remains unresolved.


When should a parent reach out to their student s principal rather than the teacher?

The majority of districts advise getting in touch with the campus principal if a problem with a student’s teacher cannot be handled.

A principal would also be the point of contact for other matters, such as school-wide policies or procedures that impact a child or safety issues that arise within the school premises but outside of the classroom.

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What if a parent wants to talk to the superintendent or the school board?

The majority of districts only suggest more extensive action when issues are not addressed on campus. Legal concerns affecting their children or district-wide rules are examples of matters that could be brought to the attention of the school board or superintendent.

Lamar CISD Chief Communications Officer Sonya Cole-Hamilton stated that although the Board of Trustees and the superintendent are receptive to [parent] concerns, problems should never begin at the Board or superintendent level.

Each campus website should include contact information for parents who would like to talk with the superintendent, school board, or district department.If parents want to bring up a problem with their school board, they can also speak during meetings. Visit the Landing’s database on how to approach 50 Harris County governing bodies to learn more about a school district’s meeting details.


What if a parent doesn t know where to start?

Parents can discuss a specific concern with their child’s instructor. Otherwise, if a problem occurs and parents are unsure of where to begin, they can contact the district’s central office or the school’s front office.


Where can parents find more information?

Aldine ISD: To see the handbook and basic guidelines for Aldine ISD, click this link. Parents can visit the district’s office at 2520 W.W. Thorne Blvd., Houston, TX 77073, or call the main office at 281-449-1011.

Alief ISD: Click here to view the handbook and policies of Alief ISD. Caregivers can contact the district at 281-498-8110 or the main office at 4250 Cook Road, Houston, Texas 77072.

Conroe ISD: You can reach the main office by phone at 936-709-7752 or in person at 3205 W. Davis Street, Conroe, TX 77304. The district general inquiry form is also available online for parents to submit queries or remarks.To view the handbook and find out more about the district policies, click here.

Cy-Fair ISD: Cy-Fair ISD allows parents to submit questions and comments via an online form. The district can be contacted by phone at 281-897-4000 or in person at 11440 Matzke Rd. Cypress, TX 77429.

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Houston ISD: For general questions, call 713-556-6000 or visit the main office at 4400 West 18th Street, Houston, Texas 77092-8501. The handbook is available online here.

Humble ISD: 10203 Birchridge Drive, Humble, TX 77338 is the address of the administration building. The main office’s number for parents is 281-641-1000.The student and parent handbook for this year can be found by clicking here.

Katy ISD: 6301 South Stadium Lane, Katy, TX 77494 is the address of the district office. They can be reached by phone at (281) 396-6000 by caregivers. Visit this link to view the guidebook.

Fort-Bend ISD: The parent and student handbook is available online at this link. The main office is located at 16431 Lexington Blvd., Sugar Land, TX 77479, and parents can call it at 281-634-1000.

Klein ISD: For general inquiries, caregivers can contact the district at 832-249-4000. The main office is located at 7200 Spring Cypress Road, Klein, TX, 77379.To view the student and parent handbook, click this link.

Lamar CISD: The district’s office can be contacted by phone at 832-223-0000 or in person at 3911 Avenue I, Rosenberg, TX 77471.To view the parent and student handbook, click this link.

Spring ISD: Caregivers can contact the district by calling 281-891-6000, or they can visit the main office at 16717 Ella Blvd, Houston, Texas 77090.To access the student and parent handbook, click this link.

Pasadena ISD: Parents can contact the district office by calling 713-740-0000, or they can visit the administration building at 3920 Mickey Gilley Blvd., Pasadena, TX 77505. The handbook is available online at this link.

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Answer Key: Where to turn if a student is experiencing a problem at school

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