Greetings, Miss Manners Thanks to feedback from thankfully kind clients, I am able to maintain a high ranking for my online store. Maintaining the top rating is crucial since it draws customers to my store.
The selling platform also rates me on a number of factors, including my response time to messages. Usually, I can think of something kind to say to my clients. But occasionally, I get someone who just wants to vent, usually over the cost of the items in my store.
These folks must not realize that I have to purchase the items I offer, and I can only sell them at a discount when I can get them for a very fair price. Some folks want to vent their resentment on me when that doesn’t occur. I receive abusive texts asking me absurd amounts and who I believe I am.
I would just ignore them, but I have to respond if I want to maintain my top ranking. I’m inclined to respond, “No one is forcing you to buy this,” but I try to be courteous. You are free to purchase elsewhere if the price bothers you.
Some of these individuals want to start a battle and keep fighting, so I would prefer something firm.
Stories by
Judith Martin
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PERSONAL READER: Do you know of any other stores that could purchase these goods and resell them for cheaper money? Since I’d like to know how they do it.
Miss Manners can be reached by email at [email protected], via her website at www.missmanners.com, or by mail at Miss Manners, Andrews McMeel Syndication, 1130 Walnut St., Kansas City, MO 64106.
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